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Privacy Policy

Privacy Policy

Effective Date: June 7, 2025

Table of Contents

1. Introduction

Where2Go, Inc. (“Where2Go,” “we,” “us,” or “our”) provides a mobile application and website (collectively, the “Service”) that crowdsources reviews and real-time feedback on public restrooms’ cleanliness, safety, and accessibility. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using our Service, you consent to the practices described herein.

2. Definitions

  • Personal Data: Information that identifies or can reasonably identify you.
  • Processing: Any operation performed on Personal Data (e.g., collection, storage, use, deletion).
  • Controller: The entity determining the purposes and means of Processing Personal Data.
  • Processor: The entity processing Personal Data on behalf of the Controller.
  • User: Any individual accessing or using the Service.

3. Scope and Application

This Policy applies exclusively to users located in the United States. We do not knowingly collect, store, or process data of individuals outside the U.S., and no international transfers are conducted at this time.

4. Data Controller and Contact Information

Where2Go, Inc.
1234 Main Street, Suite 100
Cincinnati, OH 45202, USA
Email: privacy@where2go.fyi
Phone: +1 (513) 555-0123

5. Categories of Data We Collect

5.1 Personal Data

  • Account & Profile: Name, email address, password (securely hashed), phone number (optional), profile photo, display name, accessibility preferences.
  • Communications: Support requests, survey responses, feedback messages.

5.2 Usage & Technical Data

  • Device & System Info: Device type, operating system, app version, browser type.
  • Log Data: IP address, timestamps, crash reports, error logs.
  • Analytics: Screen views, feature usage metrics, session durations.

5.3 Location Data

  • Real-Time GPS Coordinates: Collected when you search for or submit restroom reports.
  • Approximate Location: Derived from IP address or network information.

5.4 User-Generated Content

  • Ratings & Reviews: Star ratings, written comments on restroom conditions.
  • Media Uploads: Photos, videos of restroom facilities and amenities.
  • Edit History: Records of your updates or deletions.

5.5 Cookies & Tracking Technologies

  • Essential Cookies: For authentication and core functionality.
  • Performance Cookies: To measure and improve performance.
  • Functional Cookies: To remember preferences and settings.
  • Advertising Cookies: Only with your explicit opt-in, for marketing and analytics.

6. Purposes of Processing

We process your data to:

  1. Provide, maintain, and improve the Service.
  2. Authenticate accounts and manage access.
  3. Personalize recommendations (e.g., accessible or family-friendly facilities).
  4. Communicate service updates, security alerts, and marketing (opt-out available).
  5. Analyze trends, detect fraud, and optimize performance.
  6. Aggregate and anonymize data for research, public-health planning, and sanitation improvements.

7. Data Sharing & Disclosure

We may disclose your Personal Data:

  • With Service Providers: Under confidentiality commitments, for hosting, analytics, customer support, and maintenance.
  • With Consent: When you explicitly opt-in to share content publicly or with partners.
  • Legal & Safety: To comply with legal processes, enforce agreements, or protect rights and safety.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales—subject to confidentiality and user notification.
  • Aggregated Data: Non-identifiable, aggregated datasets may be shared or sold to cleaning services, researchers, or municipalities.

8. Data Security Measures

We employ industry-standard safeguards, including:

  • Encryption: TLS for data in transit; AES-256 for data at rest.
  • Access Controls: Role-based permissions and least-privilege principles.
  • Monitoring & Auditing: Continuous security monitoring, intrusion detection, and regular audits.
  • Incident Response: Defined procedures and employee training for breach notification and resolution.

9. Data Retention & Deletion

  • We retain Personal Data only as long as necessary to fulfill Service purposes or comply with legal obligations.
  • Upon account deletion or upon your request, Personal Data will be permanently deleted or anonymized within 60 days, except where retention is required by law.

10. Your Privacy Rights

10.1 CCPA/CPRA Rights (California)

If you are a California resident, you may:

  • Know & Access: Request categories or specific pieces of Personal Data collected.
  • Delete: Request deletion of your Personal Data.
  • Opt-Out: Direct us not to “sell” your Personal Data (note: only aggregated, anonymized data is shared).
  • Non-Discrimination: Exercise your rights without facing discrimination in service or pricing.

10.2 Other Jurisdictional Rights

You may have additional rights under state or federal law. Contact us to learn more or to exercise any applicable rights.

11. Children’s Privacy

The Service is not intended for individuals under 13. We do not knowingly collect Personal Data from children under 13. If discovered, such data will be promptly deleted. Parents may contact us to request deletion of their child’s information.

12. Automated Decision-Making

We do not engage in automated decision-making that produces legal or similarly significant effects. Any recommendations (e.g., facility suggestions) are advisory.

13. Cookies & Similar Technologies

Manage your preferences via in-app settings or browser controls. Disabling cookies may affect functionality.

14. Changes to This Privacy Policy

We may update this Policy to reflect operational, legal, or regulatory changes. Material updates will be notified via email or in-app notice at least 30 days before taking effect. The “Effective Date” will be revised accordingly.

15. Governing Law & Jurisdiction

This Policy and any disputes arising out of it are governed by the laws of the State of Ohio, USA. Exclusive venue for any disputes shall be the state or federal courts located in Hamilton County, Ohio.

16. Contact Information

For privacy inquiries or to exercise your rights:
Email: privacy@where2go.fyi
Address: Where2Go, Inc., 1234 Main Street, Suite 100, Cincinnati, OH 45202, USA
Phone: +1 (513) 555-0123

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